This role is a major contact point for customers of the bank and thus is responsible for ensuring maximum satisfaction to the customers through high level of service ensuring compliance to all Bangladesh Bank & Internal policy. The incumbent will be responsible for authorization of all cash transaction, responding to customer queries, complaints promptly & on time. Job location: Anywhere in Bangladesh.
Handle all sort of customer transaction with accuracy and efficiency to ensure highest level of customer satisfaction.
Receive and resolve customer complaints and queries promptly.
Promote and advise customers on products and services of the bank.
Generate and prepare relevant reports and maintenance of important logs and register to ensure compliance with BB and internal policies.
Maintenance of proper processes to ensure smooth operations.
Four years of Graduation or Masters in any discipline from a reputed university.
Good Analytical Ability
Good Listening and communication skills
Bdjobs.com Online Job Posting
Application Deadline : Dec 5, 2016
The City Bank Limited. Address : House CEN (C) 11, Avenue 136 (Level 4), Gulshan 2, Dhaka. Web : www.thecitybank.com