Customer Service Officer – Branch Banking
The City Bank Limited.
Job Description / Responsibility
- This role is a major contact point for customers of the bank and thus is responsible for ensuring maximum satisfaction to the customers through high level of service ensuring compliance to all Bangladesh Bank & Internal policy. The incumbent will be responsible for authorization of all cash transaction, responding to customer queries, complaints promptly & on time. Job location: Anywhere in Bangladesh.
- Handle all sort of customer transaction with accuracy and efficiency to ensure highest level of customer satisfaction.
- Receive and resolve customer complaints and queries promptly.
- Promote and advise customers on products and services of the bank.
- Generate and prepare relevant reports and maintenance of important logs and register to ensure compliance with BB and internal policies.
- Maintenance of proper processes to ensure smooth operations.
- Four years of Graduation or Masters in any discipline from a reputed university.
- Good Analytical Ability
- Customer Focus
- Good Listening and communication skills
- Selling Skills
Bdjobs.com Online Job Posting
Application Deadline : Dec 5, 2016
The City Bank Limited. Address : House CEN (C) 11, Avenue 136 (Level 4), Gulshan 2, Dhaka. Web : www.thecitybank.com