The City Bank Limited; Customer Service Officer – Branch Banking

Customer Service Officer – Branch Banking

The City Bank Limited.


Job Description / Responsibility
  • This role is a major contact point for customers of the bank and thus is responsible for ensuring maximum satisfaction to the customers through high level of service ensuring compliance to all Bangladesh Bank & Internal policy. The incumbent will be responsible for authorization of all cash transaction, responding to customer queries, complaints promptly & on time. Job location: Anywhere in Bangladesh.
  • Handle all sort of customer transaction with accuracy and efficiency to ensure highest level of customer satisfaction.
  • Receive and resolve customer complaints and queries promptly.
  • Promote and advise customers on products and services of the bank.
  • Generate and prepare relevant reports and maintenance of important logs and register to ensure compliance with BB and internal policies.
  • Maintenance of proper processes to ensure smooth operations.
Job Nature

Full-time

Educational Requirements
    Four years of Graduation or Masters in any discipline from a reputed university.
Job Requirements
  • Good Analytical Ability
  • Customer Focus
  • Good Listening and communication skills
  • Selling Skills
Job Location

Chittagong

Job Source

Bdjobs.com Online Job Posting

Application Deadline : Dec 5, 2016
Company Information

The City Bank Limited. Address : House CEN (C) 11, Avenue 136 (Level 4), Gulshan 2, Dhaka. Web : www.thecitybank.com

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