Southeast Bank Limited Customer Service Executive (Call Centre)

Customer Service Executive (Call Centre)

Southeast Bank Limited

Job Description / Responsibility
  • Southeast Bank is looking for ambitious, smart, goal-oriented, enthusiastic individuals who can perform in the following position of the Bank’s Call Centre.
  • Job Description / Responsibility
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Provide product and service related information
  • Receive and escalate customer requests and complaints
  • Able to handle inbound and outbound calls where required
  • Capable to handle customer queries through email
  • Document all call information according to Standard Operating Procedure
  • Record details of actions taken
Job Nature

Contractual

Educational Requirements
    Minimum 4 Years of Graduation from a reputed university or equivalent degree with no third division/class in any academic career
Job Requirements
  • Age At most 30 year(s)
  • Age not over 30 years as on September 30, 2016
  • Have good command in English and Bengali (Oral & Written)
  • Must be able to learn quickly to acquire the product and process knowledge
  • Proficient in Ms Word, Ms Excel
  • Willing to work 24/7 roster basis, including weekends and public holidays
  • Hard working and ability to work under stress
  • Fresher are encouraged to apply
Job Location

Dhaka

Salary Range

Negotiable

Other Benefits
    Salary and Other Benefits: As per bank policies

 

 

Interested and eligible candidates may also apply online through
http://southeastbank.com.bd// along with a scanned photograph (maximum 20 KB) using online application.
Only short listed candidates shall be called for interview.

Application Deadline : Oct 24, 2016

 

Job Source

Bdjobs.com Online Job Posting

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