Apollo Hospitals Dhaka Job Circular-2016

Manager – Customer Service

Apollo Hospitals Dhaka

Vacancy

01

Job Description / Responsibility
  • Lead the IPD and OPD operations Team by serving as a role model , mentor and coach in guiding and assisting operations team to promote a culture of participation , teamwork , commitment , job satisfaction and achievement .
  • Develop the team performance of IPD/OPD operations in terms of patients registration , appointment, admission , bed transfer ,logistics support ,service information , investigation reports , procedure and surgery management , bill payment and smooth discharge
  • Develop customer relationship through handling customer complaints, feedback, suggestions and taking initiatives for improvement of quality of service.
  • Co-ordinate with consultants , duty doctors , medical services , nurses , house keeping , maintenance staff and other concerned departments in attending the patients need
  • Identifying training and development needs of the assigned team through job analysis , appraisal schemes and regular consultation with relevant executives / Managers .Design , develop and conduct training programmes based TNA.
  • Maintain a safe, healthy and supportive work environment by publicizing relevant policies and events , providing appropriate management tools , opportunities for employee participation and education and “walk the talk” on site
Job Nature

Full-time

Educational Requirements
    Masters/ MBA in business administration or hospital Management
Experience Requirements
  • At least 5 year(s)
  • The applicants should have experience in the following business area(s):
    Hospital, Telecommunication
Job Requirements
  • Develop customer relationship through handling customer complaints, feedback, suggestions and taking initiatives for improvement of quality of service.
  • Address any patient request , requirement , complaints , feedback , suggestions and taking initiatives for improvement of quality of service
  • Plan and manage duty roaster , leave management , monitor punctually and attendance of the team members as well as make contingency plan in case of absence , leave of any team member
Job Location

Anywhere in Bangladesh

Salary Range
    Negotiable
Job Source

Bdjobs.com Online Job Posting

 

Applicant must enclose his/her Photograph with CV.

 

Application Deadline : Dec 27, 2016


Company Information

Apollo Hospitals Dhaka

Address : Plot 81, Block E, Bashundhara R/A, Dhaka-1229
Business : Apollo Hospitals Dhaka, a 450-bed super-specialty multi-disciplinary tertiary level hospital, is the first and only hospital in Bangladesh that has been accredited by Joint Commission International. This prestigious accreditation signifies Apollo Hospitals Dhaka`s commitment to quality, safety and continuous improvement in patient care.

Leave a Reply

Your email address will not be published. Required fields are marked *

X